How can we help?


When will my order ship?

How do I track my package?We process and ship orders within 2 business days, excluding holidays. You will receive a shipping confirmation and tracking information via email as soon as your item has shipped.

Can I cancel my order?

Once you have received shipping confirmation, your order cannot be cancelled. 

What’s your return and exchange policy?

Click here to start your return process for store credit or exchange within 7 days of receiving your order. Please allow up to 48 business hours for a response as we're a small team.You can learn more about our return and exchange policy here

Do you make your own clothes? 

We work with designers locally and all over the world to bring you thoughtfully curated products with trend, quality, and you in mind to make sure you feel great in them.

How does sizing run?

We provide a standard size chart as a measurement guide and international size conversion. Find it here.

Will you be restocking … soon?

We try our best to restock our most popular styles based on customer demand, but also love to keep selections fresh. The best way to let us know if you’re loving a particular style is to fill out this form here!

Which items are final sale?

Accessories, jewelry, shoes, swimwear, undergarments, and all items marked as sale are FINAL and cannot be returned or exchanged. 

Any item discounted 30% or more from full retail price is final and cannot be returned or exchanged. 

How do I know about your new arrivals?

You can sign up for our newsletter and follow our Instagram to be notified when new arrivals and special collections are here!

Do you have any discount codes available?

Sign up for our newsletter and follow us on Instagram to get the latest offers and be the first to know about our special events.

Can I have a discount code applied after I have placed my order?

Unfortunately, once an order has been placed, you will not be able to apply a discount code. 

How can I purchase a gift card for myself or another person?

Our digital gift card can be purchased from our website using this link. Your gift card will be delivered to the recipient via email. It can be used both in-store and online.

How do I use my gift card or store credit?

You can apply your unique code sent to you via email at the check out online or in-person. This will apply your balance to your order.

I’m an artist, crafter, small business, influencer, photographer, or model and I want to work with or sell my brand at Pixelated Boutique!

We love collaborations. Contact us here and we will be in touch!

How do I care for my jewelry?

Protect your jewelry from water; saltwater, chlorine, perfumes, and lotions to prevent tarnishing. Prevent scratches by storing it separately from other metals. Clean gently with a soft, damp cloth.

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