Lilia Hoops by Pixelated

Hey, you’re here! Thank you for shopping with us. 

Shipping:

Domestic:

• Free shipping for orders over $150
• $7 flat rate domestic shipping with orders under $150

International:

• Free shipping for orders over $300
• $25 flat rate international shipping with orders under $300
• If applicable, duties and taxes are required upon entry into the destination country and are not collected at checkout.

Orders are processed and shipped out within 48 hours. Orders are not processed on Saturday, Sunday, and Holidays.

You will receive an email notifying you when your order has been shipped.

FREE local pickup is available in Virginia Beach, VA (Choose options at the checkout.) We can only keep order for 14 days.

We are not responsible for incorrect shipping addresses provided by customers. If a package is returned to us, a $7 fee applies to reship. If it's lost due to an incorrect address, we can't refund or replace it.

We are not responsible for stolen or lost packages and issues with the US Postal Service or USPS. To file a claim with the carrier, please click the following links:

• USPS claims support
• UPS claims support

Returns + Exchanges:  

Online: Click HERE to start your return process for store credit or exchange within 7 days of receiving your order.

You will receive an email with instructions and your pre-paid return shipping label. Please ship out your return within 5 days, returns shipped after this time may be denied. After receiving the return, please allow 2-3 days for processing. If approved, your store credit will be applied.

Shipping cost is non-refundable (An additional $7.00 will be deducted from orders with free shipping).

In Store: You can return or exchange your online and in-store purchases at our store within 14 days for store credit at:

Pixelated Boutique
1628 Laskin Road, Ste 712
Virginia Beach, VA 23451, United States

Store credits do not expire. 

Please allow up to 48 business hours for a response as we're a small team.

Returns must be in new and unworn condition with tags attached, unwashed, and scent free. We reserve the right to deny the return or exchange for items received after this time or to send the items back to you if not in the condition it was initially received.

Accessories, jewelry, shoes, swimwear, undergarments, damaged, and all items marked as sale are final sale and cannot be returned or exchanged.

Any item discounted 25% or more from full retail price is final and cannot be returned or exchanged. 

Exchanges are processed for the amount paid for each item. We do not honor new discount codes on exchanges. All exchanges are considered final sale.

International: We are currently not accepting returns on international orders. Local customs and duties may apply.

If you receive an item with any defects or issues, please email us within 5 days with a photo of the damage. Note that we’re not responsible for damages caused by improper care, handling, or incorrect sizing.

Feel free to reach out to support@pixelatedboutique.com if you have any questions regarding our returns and exchanges policy. We will be happy to help!